• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Pricing 
• Contact Us
• Updating Account Information

Shipping & Delivery

 

We will make every attempt to fill your order as quickly as possible. We ship most orders same day to 48 hours. If your order cannot be shipped within seven days after your order is confirmed, HH Judaica will notify you by e-mail or phone. For rush orders or stock inquiries, call our Customer Service department at 1-800-870-2150
 
Each item has been assigned a shipping charge for each method of shipment.  Rates are based on the size, weight and value of each item, as well as the amount of labor required to prepare the item for shipping.

For standard shipping, orders will be delivered via UPS Ground or United State Postal Service. 

Three-day, two-day and overnight delivery will be shipped via UPS Air.
 
Deliveries to Alaska and Hawaii are shipped UPS 2nd Day Air.
 
We will be glad to ship to P.O. Boxes through USPS

 

Privacy & Security

 

Here at HH Judaica we realize that you are concerned about protecting your online privacy. We share your concern. We are dedicated to protecting your privacy and handling any personal information we obtain from you with care and respect. We will never sell, exchange or release any of your personal information to a third party. It will only be used to let you know about updates and special offers.

Personal information is stored behind a secure network firewall monitored by a tier-1 Internet service provider, 24 hours a day, 7 days a week. Credit card information is deleted from our Internet server 72 hours after your order is received.

 

Returns & Replacements 

 

We want you to be happy with your purchase from HH Judaica, should you for any reason not be totally satisfied, we will gladly exchange or refund any merchandise less shipping charges, based on the original form of payment, within 30 days of purchase. If you are returning a gift, you will receive a store merchandise credit.

In the case of an exchange, shipping for the new item will be free of charge. (However, we do not refund return shipping charges, unless we made an error.)

Seasonal items will not be accepted for return after the start of the holiday.

 

Exchanges and refunds will only be allowed if the merchandise is returned unused and in its original condition and packaging including labels, tags, and manuals.

Please contact us via e-mail return@hhjudaica.com for a return authorization number. To ensure receiving our top quality service when processing your return, please make sure to include your invoice# and RA#. No items may be returned without prior authorization.

          These returns/exchanges are subject to the exceptions listed below:

          Personalized items cannot be returned or exchanged.

          Sterling silver items are subject to a %15 restocking fee.

 

 

Pricing

                                                                                                                                          

While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.     

Contact Us  

At HH Judaica.com we know that at times it is important for you to communicate with us, we assure you that we will make an effort to be as accessible as possible,and  we will cordially assist you in anyway we can.

You can contact us by Phone, Email, Fax, US mail, the choice is yours, the list below will guide you to the various contact information.